CallCenterQualityEvaluator.py
作用
该系统由一个使用 Python 编写的程序组成，该程序使用 speech_recognition 库和 Gemini API 来转写呼叫中心客服人员的通话录音。Gemini 通过识别通话中的客服人员和客户来处理对话。转写通话并拨打电话后，该程序会使用预先创建的文本矩阵，通过两个提示（转写内容和质量标准）与 Gemini 协同工作。最终，此过程会在几秒钟内提供对通话的评估。
[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["没有我需要的信息","missingTheInformationINeed","thumb-down"],["太复杂/步骤太多","tooComplicatedTooManySteps","thumb-down"],["内容需要更新","outOfDate","thumb-down"],["翻译问题","translationIssue","thumb-down"],["示例/代码问题","samplesCodeIssue","thumb-down"],["其他","otherDown","thumb-down"]],[],[],[]]
