CallCenterQualityEvaluator.py
用途
這個解決方案包含以 Python 編寫的程式，該程式會使用 speech_recognition 程式庫和 Gemini API，將電話中心服務專員的通話錄音轉錄成文字。Gemini 會在通話中識別服務專員和客戶，以便處理對話。完成轉錄並撥打電話後，程式會使用預先建立的文字矩陣，透過兩個提示 (轉錄和品質標準) 與 Gemini 搭配運作。這個程序最終會在幾秒內提供通話評估結果。
[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["缺少我需要的資訊","missingTheInformationINeed","thumb-down"],["過於複雜/步驟過多","tooComplicatedTooManySteps","thumb-down"],["過時","outOfDate","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["示例/程式碼問題","samplesCodeIssue","thumb-down"],["其他","otherDown","thumb-down"]],[],[],[]]
