Be Heard

What it does

Our app (Be Heard an AI-Powered Civic Engagement Platform) leverages AI to connect citizens with local government, facilitating collaborative problem-solving in Durban (with potential to scale it to other cities across the globe).

Key Features

For Citizens
AI-Powered WhatsApp Chatbot: Using Gemini API for easy complaint submission and queries.
Multi-Format Complaints: Submit issues via text or images, analyzed by Gemini.
Unique Complaint Tracking: Each issue gets a unique ID, with auto-updates for similar cases.
Suggestion System: Citizens can share and refine ideas to improve service delivery.
Multilingual Support: Including Zulu for enhanced accessibility.

For Municipal Officials
Real-Time Prioritization: Live dashboards for swift attention to high-priority issues.
Geospatial Analysis: Google Maps integration provides live heatmaps of pressing issues.
Resource Optimization: Data-driven insights for accurate resource deployment.
AI-Powered Insights: Chatbot with pandas agent analyzes complaint and suggestion data.

Technical Implementation
Retrieval Augmented Generation (RAG): Processes queries using official city documents for accuracy.
Firebase Integration: Stores data for analysis and real-time updates.
WhatsApp Integration: Familiar interface for citizen interaction.
Gemini API: Analyzes text and image complaints, refines citizen suggestions