TeleSync: AI Assist for Contact Centers

What it does

ResTech is a SaaS start-up aiming to disrupt the $100B contact center industry by delivering a singular application focused on the human experience. Every day, millions of contact center agents strive to deliver exceptional service, but the challenges are immense. Agents are faced with low wages and socio-economic inequality. We are working to change this environment through the unification of data powered by AI. Rather than implementing AI to replace humans, our focus is on utilizing AI to enhance human-to-human connections. Our application delivers real time solutions and centralized data to the agents’ fingertips, an innovative solution not yet seen in our industry. Through Google, we are programmatically sending voice records to our Google Storage Buckets, transcribing voice to text using Cloud Functions and analyzing consumer interactions using the power of Google Gemini API’s. This data is then elegantly displayed within our web application, delivering real world insights that dynamically influence communication and agent compensation based on unbiased performance outcomes. Our technology is already helping agents earn more than 20X by enhancing their performance and thus their marketable rate. We are opening doors to opportunities for those in marginalized communities, dramatically improving the quality of life for those agents. Thriving agents also lead to happier consumers and stronger businesses. With Google, we are creating a future where every voice matters.