TicketGenie AI

What it does

TicketGenie AI revolutionizes IT support by providing an intelligent ticketing system that uses the Gemini API to suggest quick fixes before raising a ticket. This innovative approach enhances efficiency and user satisfaction, streamlining the entire IT support process. Before users raise a ticket, TicketGenie AI leverages the Gemini API to analyze the reported issue and suggest potential quick fixes, reducing the number of tickets created for easily resolvable problems and saving time for both users and support staff. Additionally, the app integrates with the Gemini API to offer automated solutions for common IT problems, allowing users to resolve minor issues independently and reducing the workload on support staff, thereby improving overall productivity.