CallCenterQualityEvaluator.py

What it does

It consists of a program made in Python that uses the speech_recognition library and the Gemini API to transcribe call recordings from agents in a call center. Gemini handles the conversation by identifying the agent and the client in the call. Once the call is transcribed and dialed, the program uses a pre-created text matrix to work with Gemini using two prompts: the transcription and the quality criteria. This process ultimately provides the evaluation of the call within seconds.